Terms of sale

What you are buying

A single poster as a print-ready PDF, made to the size you pick at checkout. It is a digital file. Nothing is printed, packed or posted to you, and no physical item forms part of this purchase.

The price shown at checkout is the total, including any tax due. There is no delivery charge, because there is nothing to send by post.

How it reaches you

The moment payment clears, the file is built and offered for download, and the same link goes to the address you gave. That link keeps working for 30 days and can be used as often as you like within them.

Print it yourself or take it to any print shop. We put no limit on how many copies you make.

Your right to cancel, and why it ends at checkout

Buying online in the EU normally gives you fourteen days to change your mind. For digital content delivered immediately that right ends as soon as delivery begins, but only if you asked for it to begin and were told you would lose the right.

That is what the box at checkout is for. By ticking it you ask for the file immediately and accept that once it is delivered you can no longer cancel. The moment you ticked it is recorded against your order.

This takes nothing else away. If the file is faulty, not what you ordered, or never arrives, you are entitled to have it put right or to get your money back, and the next section says how.

If something is wrong with the file

Write to support@dearplace.net with your order number and what went wrong. If the fault is ours we will rebuild the file or refund you in full, whichever you prefer.

A refund goes back to the card you paid with, through Stripe, and usually takes a few working days to appear.

What you may do with the poster

The poster is yours for your own use and to give away as a gift, printed as often as you like.

You may not resell it as a product of your own, or sell prints of it. The map underneath is not ours to give away: it comes from OpenStreetMap contributors and from the map service named on the page, under their licences, and those licences travel with the file.

What we need from you

An e-mail address that works, because it is the only route the backup link has. If you mistype it we cannot find the order for you, though we can re-send to a corrected address if you write in.

The words you put on the poster are yours to answer for. Do not use anything unlawful, or anything you have no right to use.

What we do not promise

This is a small shop, not a utility. We do not promise it will be available at any particular moment, and the map services it draws on can change or withdraw a style without telling us.

Nothing here limits our liability for death, personal injury, fraud, or anything else the law does not allow to be limited. Beyond that, our liability for an order is limited to what you paid for it.

Law, and where to complain

These terms are governed by the law of the country where the trader named above is established. If you are a consumer that does not deprive you of the protection of the law where you live.

If a complaint cannot be settled between us, consumers in the EU can use the European Commission online dispute resolution platform, and every EU country has a consumer protection authority that will hear you.