Privacy

Who is responsible

The trader named above decides what happens to your data and answers for it. Write to support@dearplace.net about any of it.

What is collected, and what for

Your e-mail address, so the download link can be sent and re-sent. It is used for that order and nothing else: there is no newsletter and you will not be written to again.

What you typed on the poster, which is to say the names, the date, the caption and the place. This is stored because it is the poster; without it the file cannot be rebuilt if you lose it.

The record of the sale: what was bought, when, for how much, in which currency, and the reference Stripe gave the payment. A business has to be able to show what it sold.

How many times the download link has been used. That is a count and not a log; no addresses or devices are recorded against it.

What is never collected

Card numbers. Payment happens on Stripe's own pages and card details never reach this site.

There is no analytics, no advertising pixel, no profiling and no automated decision-making. Nothing about you is used to make a decision about you.

Why we are allowed to hold it

To perform the contract you entered into, which covers your e-mail address and the poster content.

To meet a legal obligation, which covers the sales record: tax and accounting law requires it to be kept for a number of years, and that requirement outlasts your order.

For our legitimate interest in not being defrauded, which covers keeping enough of a payment reference to trace a disputed charge.

Who else sees it

Stripe processes the payment, and therefore the amount and your e-mail address. Stripe is the controller of the card data it collects and its own notice covers that.

Our mail provider carries the delivery e-mail, so it passes through their servers.

The map, place-search, typeface and script services listed in the cookies and storage notice receive nothing you typed. But your browser contacts them directly, so each of them sees your IP address and can tell that someone at it used this site. That is why you are asked before the map loads.

Nobody else. Your data is not sold, rented or shared for anyone's marketing.

How long it is kept

The download link lives for 30 days. Once it expires the rendered image and the PDF are deleted, because there is nothing left to serve.

A checkout you started and never paid for is not a sale, so there is no reason to keep any of it. After 30 days the rendered image and the whole order record, e-mail address included, are deleted outright.

The sales record, meaning the date, amount, currency, payment reference and the address it went to, is kept as long as tax and accounting law requires and then deleted.

Ask for your poster content to be deleted sooner and it will be, though that also means the file can no longer be rebuilt for you.

Your rights

You can ask what is held about you, have it corrected, have it deleted, get a copy in a portable form, or object to a particular use of it. Write to support@dearplace.net and you will hear back within a month.

If you are unhappy with how that goes you can complain to the data protection authority of the EU country you live in. You do not have to come to us first.

Children

This shop is not intended for anyone under sixteen, and we do not knowingly collect anything from them.

Changes

If this notice changes, the date at the top of the page changes with it. Anything material to a live order will be told to you by e-mail rather than left on a page for you to find.